All quotes are valid until the specified due dare on the quote. Once the quote has been accepted, you will be emailed through an invoice to be paid.

All orders are unconfirmed until a deposit has been paid. To secure your booking, a 505 non-refundable deposit is required upon booking. The remaining balance is due seven days prior to the agreed upon pickup or dispatch date (if your order is posted). Failure to pay the remaining balance by the specified due date will result in your order being forfeited and your deposit will not be refunded.

We are unable to accomodate for any alterations, including quantity and designs, to existing orders once the order has been confirmed. the reason for this is that once your order has been booked in, we have already begun the process of sourcing the required supplies to fulfil your order.

Additionally, we are unable to offer cancellations for orders under any circumstances, including COVID-19 imposed restrictions or lockdowns. When you place your order, you are agreeing to go ahead with the quantity of cookies requested, designs selected and for the pickup or dispatch date agreed upon.

Due to the nature of our products, we cannot offer refunds under any circumstances. All of our cookies are custom made and baked fresh for each and every order.

Orders are to be collected via our boutique kitchen space and are available for pickup at the premises at a prearranged time and date only. Please be punctual in the time allowed for collection as we have other deliveries and pickups to attend to and rely heavily on prompt pickups.

We are not responsible for any damages to the products once the cookies have been collected from us, please ensure safe transportation and storage of the products. We are not liable for any damages once your order has left the premises.

Damage may occur to products which are held in hot or in high humidity environments. we are not held liable for any damages that may occur to products that are exposed to weather, heat or humidity. Fondant is not designed to be refrigerated as refrigeration may cause colours to run. For best storage, your order should be stored in a cool dry place and out of direct sunlight, preferably in the box they are supplied in.

Whilst we take the utmost care while handling your cookies and do everything in our power to prevent the possibility of any damages, broken or damaged cookies can be a possibility and are a non-refundable risk you take when requesting a postal order. Once your order has left our hands, we do not take responsibility and are not liable for any damages that may occur once your order has been dispatched and delivered.

Additionally, whilst every order goes through Australia Post Express and we do our best to make sure these head out well ahead of time, there is non guarantee that your order will arrive on time, due to current delays impacting delivery scheduling. Please allow up to a week for your order to arrive on time. We do not take responsibility or be held liable for any postage delays or lost packages - postage is at your own risk.

Say Cheese! We absolutely love taking photos of each and every order we custom create and as such, we reserve the right to upload these scores our social media accounts to use for marketing purposes. If you would like certain details left out of the photos or do not wish for us to share images of your cookies, this must be disclosed at the time of placing your order.